Your privacy and the protection of your personal data are very important to us, so we advise everyone to read this privacy policy to understand and accept the conditions under which your data will be made available and to authorize the collection, use, and sharing of data in accordance with the policy in force.
Privacy Policy for Website Users
This website is operated by Machine Wise LDA., NIPC 515615269, headquartered at Rua França Júnior 615, 4450-137 Matosinhos, Portugal (hereinafter PropWise, Machine Wise, or "we"). This privacy policy describes how we collect and process your personal data, acting as data controller in relation to this website or other services we provide to you as an end customer.
Your Personal Data
During your visit to this website, we will automatically collect the following personal data about you: information about the pages you visit on this website, the date and time of your visit, your IP address, your web browser, the website (URL) you visited before accessing this website, and certain cookies (see next section). In addition, we will collect any information you send us when you use the website. The personal data we process in this context are: name, address, telephone number, email address, and data relating to individual real estate transactions. In cases where we ask you to provide any personal data, there is no obligation to do so, but if you do not, you will not be able to use all the functions of our website or make use of our services in general.
Cookies
This website uses so-called cookies. A cookie is a small file that can be stored on your computer when you visit a website. Cookies are generally used to provide website visitors with additional functionality on the website. They can, for example, be created to record your visit and support your navigation on the website, help you resume where you left off, and/or remember your preferences and settings when you return to the website. Cookies cannot access, read, or modify any other data on your computer. Most of the cookies used on this website are so-called session cookies. These are automatically deleted when you leave the website. Persistent cookies, on the other hand, remain on your computer until you delete them in your browser. We use persistent cookies to recognize you when you visit this website next time. If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website wants to install a cookie, or you can block cookies completely. You can also delete cookies that have already been installed on your computer. Please refer to your browser's "Help" function for more information on how to do this. However, please note that disabling cookies may affect your online experience and/or prevent you from getting the most out of our website. If you have any questions or comments about our use of cookies, please contact us at info@propwise.eu.
Third-Party Services
We use the following third-party services that may collect and process data about you:
Customer Support — Crisp: We use Crisp (crisp.chat) to provide customer support via an in-app chat widget. When you use the chat, Crisp may collect your name, email address, and information about your session. Crisp sets its own cookies. For more information, see Crisp's privacy policy at crisp.chat.
In-App Messaging — TalkJS: We use TalkJS (talkjs.com) to enable communication between agents and buyers within the platform. TalkJS processes message content and user identifiers (name, email, role) for the purpose of delivering this service. TalkJS sets its own cookies. For more information, see TalkJS's privacy policy at talkjs.com.
Payments — Stripe: We use Stripe (stripe.com) to process subscription payments. When you make a payment or manage your subscription, Stripe collects and processes payment and billing information. Stripe sets its own cookies and operates under its own privacy policy, available at stripe.com/privacy.
Authentication — AWS Cognito: We use Amazon Web Services Cognito to manage user authentication. Your login credentials and session tokens are processed securely by AWS. AWS operates under its own privacy policy, available at aws.amazon.com/privacy.
Feature Flags — Flagsmith: We use Flagsmith (flagsmith.com) to manage feature availability. Flagsmith may receive your user identifier to determine which features are enabled for your account. Analytics within Flagsmith are disabled. No tracking or behavioral data is collected through this service.
Use of Data
We will use your personal data to provide you with this website, while you use it, to improve and develop this website, to provide you with real estate-related services, to respond to your requests and messages, to send you our newsletter if you have subscribed to it, to contact you about properties that may be of interest to you, and to analyze your data in aggregate form for business intelligence purposes.
Legal Basis for Processing
The legal basis for processing your data will be our prevailing legitimate interest (under Article 6(1)(f) of the EU General Data Protection Regulation, GDPR). Where your consent is requested, you may withdraw it at any time. However, this will not affect the lawfulness of the processing of your data based on the consent given prior to its withdrawal.
Disclosure and Transfer of Data
To the extent necessary for the purposes referred to above, we will transfer your personal data to the following recipients: Amazon Web Services (authentication and cloud infrastructure), Crisp (customer support), TalkJS (in-app messaging), Stripe (payments), and Flagsmith (feature management). Some of the above recipients are located or process personal data outside your country. However, we only transfer your personal data to countries where the European Commission has decided that they have an adequate level of data protection, or we take measures to ensure that all recipients provide an adequate level of data protection, for example by entering into appropriate data transfer agreements based on standard contractual clauses. These agreements can be consulted upon request at info@propwise.eu.
Retention Periods
We will retain the data we collect automatically when you visit this website for a period of no more than six months. If you have subscribed to our newsletter, we will retain your email address until you unsubscribe. If you have registered on our website, we will retain your data for as long as your account exists and thereafter only for as long as there is a legal obligation to retain your data.
Your Rights and Remedies
Under applicable data protection legislation, you have the rights (i) to check whether and what type of personal data we hold about you and to access or request copies of that data, (ii) to request the correction, supplementation, or deletion of personal data about you that is incorrect or has been processed in non-compliance with applicable requirements, (iii) to request that we restrict the collection, processing, or use of personal data about you, (iv) in certain circumstances, to object, on legitimate grounds, to the processing of your personal data, (v) to the extent that your data is processed on the basis of your consent, to request data portability, (vi) to know the identity of third parties to whom your personal data is transferred, and (vii) to provide instructions on how your data should be processed after your death, where relevant. In the event of a complaint, you also have the right to lodge a complaint with the competent data protection authority.
How to Contact Us
You can contact us at info@propwise.eu.
