Last updated: October 2026
Welcome to PropWise, operated by Machine Wise LDA., NIPC 515615269, headquartered at Rua França Júnior 615, 4450-137 Matosinhos, Portugal ("PropWise", "we", "us"). By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.
1. What PropWise Is
PropWise is a real estate collaboration platform that enables licensed real estate agents to create digital property portfolios and share them with prospective buyers. Buyers can view portfolios, interact with listings, and communicate with agents through the platform.
2. Accounts
To use PropWise you must create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering. We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Subscriptions and Billing
PropWise offers paid subscription plans for agents. By subscribing, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your plan) via our payment processor, Stripe. Subscription fees are charged in advance at the start of each billing period. All prices are listed exclusive of VAT; applicable taxes will be added at checkout.
4. Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription remains active until the end of the current billing period, after which it will not renew. You will not be charged again after cancellation. Cancellation does not delete your account or data — you retain access to your portfolios and can re-subscribe at any time.
5. Refund Policy
Subscription fees are non-refundable except where required by applicable law. If you believe you have been charged in error, contact us at info@propwise.eu within 14 days of the charge and we will investigate. Partial-period refunds are not provided for early cancellation.
6. Acceptable Use
You agree not to use PropWise to: upload false, misleading, or fraudulent property listings; impersonate another person or entity; attempt to gain unauthorized access to the platform or its infrastructure; use the platform for any unlawful purpose; or interfere with the operation of the service. We reserve the right to remove content or suspend accounts that violate these conditions.
7. User Content
You retain ownership of the content you upload to PropWise (listings, images, documents). By uploading content, you grant us a limited license to store, display, and transmit it solely for the purpose of providing the service to you and your clients. We do not claim ownership of your listings or client data.
8. Intellectual Property
All materials on this platform — including the PropWise name, logo, design, and software — are the property of Machine Wise LDA. and protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any part of the platform without our prior written permission.
9. Third-Party Services
PropWise integrates third-party services including Stripe (payments), TalkJS (messaging), and Crisp (support). Use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability or conduct of third-party services.
10. Disclaimers
The platform is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, or that property information provided by agents is accurate or complete. PropWise is a collaboration tool — we are not a real estate agency and do not verify listing accuracy.
11. Limitation of Liability
To the fullest extent permitted by law, Machine Wise LDA. is not liable for any indirect, incidental, or consequential damages arising from your use of or inability to use the platform. Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.
12. Privacy
Our collection and use of personal data is governed by our [Privacy Policy] and [GDPR Policy], which form part of these Terms.
13. Governing Law
These Terms are governed by the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Porto, Portugal.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by a notice on the platform. Continued use after changes take effect constitutes acceptance of the revised Terms.
Contact
For any questions about these Terms, contact us at info@propwise.eu.
